1st Line Helpdesk Support

Tech Savvy & Customer Focused?

We're looking for a passionate 1st Line Helpdesk Support Specialist adept at stakeholder management to join a growing IT services company leading the way in the Managed Service Provider field! In this fast-paced role, you'll be the first point of contact for the brand’s users, troubleshooting technical issues and ensuring their systems run smoothly.

Location: Onsite in either Manchester & Stockton-On-Tees offices

Salary: Up to £28k (DOE)

This role is perfect for individuals who excel in communicating with both technical proficiency and a customer-centric approach, as your primary responsibility will be to ensure that those you speak to feel heard, understood, and valued from the onset. Do you think you've got what it takes?

Here's what you'll be doing:

• Be a tech hero! Diagnose and resolve a wide range of user issues - from password resets to software glitches.
• Communication is key! Clearly explain technical concepts to users in a friendly and professional manner.
• Problem solver! Think on your feet and identify solutions that keep stakeholders happy with the knowhow to escalate issues to seniors when necessary
• Team player! Collaborate with colleagues and ensure a smooth & steady flow of information is passed around to all parties

You'll be a great fit if you have:

• A strong understanding of computers and common software applications.
• Excellent communication and interpersonal skills - you can explain tech to anyone!
• A problem-solving mindset and a knack for finding solutions.
• Proficiency in Microsoft Office Suite
• The ability to work independently and as part of a team.
• A positive attitude and a desire to learn and grow in the IT field.

Ready to take the first step? Apply today!