Head of Business Systems

Head of Business Systems | A role that matters:

This is a chance to lead the technology heartbeat of one of the UK’s biggest names in consumer services. With revenues approaching £700m and a presence that spans hundreds of sites nationwide, they’re already the second largest player in their market, but they’re not stopping there.

As Head of Business Systems, you’ll take ownership of a complex and growing applications landscape that underpins day-to-day operations, customer experience, and future growth. Your work will directly shape how technology enables the business to scale, standardise, and innovate.

Salary of £85k £90k | Remote first with just one day per month in the Berkshire HQ (UK based)

The challenge ahead:

This isn’t a “polish what’s already perfect” role. You’ll step into an environment with long-established systems and a strong “we’ve always done it this way” mindset.

Success will mean breaking through legacy ways of working, influencing stakeholders, and ensuring critical systems remain stable, secure, and aligned with business goals (all while providing leadership, managing vendors, and driving change).

Your remit will include:

• Lead the lifecycle, governance, and optimisation of business-critical applications.
• Oversee onboarding, upgrades, integrations, and retirements with minimal disruption.
• Act as service owner for assigned systems, managing vendors and ensuring SLA delivery.
• Collaborate with senior leaders to shape application roadmaps that deliver real business value.
• Manage and mentor a small team, setting direction and supporting development.
• Drive initiatives to consolidate, rationalise, and improve application performance.
• Act as the senior escalation point for critical issues impacting availability or operations.

What you bring to the table:

We’re looking for someone who has:

• Proven experience in application management or support leadership within multi-platform, multi-supplier environments.
• Strong grasp of ALM principles, ITSM practices, and vendor management.
• Confident engaging at a senior stakeholder level, translating technical topics into business impact.
• Organised, proactive, and delivery-focused, able to operate in complex, changing environments.

It would be a bonus if you’ve worked with:

• CRM or ERP systems, particularly in service-heavy industries.
• Application performance monitoring tools.
• API integration or middleware solutions.

The bigger picture:

This organisation invests in its people, rewards innovation, and operates with the scale and stability of a market leader BUT with the ambition and energy of a challenger. If you’re ready to lead a function that’s critical to business success, this could be the role to make your mark.