Client Services Manager

We’re seeking a Client Services Manager to join an established, high-growth business that’s redefining how major brands engage with their customers. The company partners with household names across finance, telecoms, and wellness, delivering campaigns and experiences that keep clients and their customers coming back.

Up to £35k (DOE) | 3 days in Huddersfield (applicants must be based in the UK without visa/sponsorship requirements)

This role puts you at the heart of a high-performing Partnerships team where you’ll manage a portfolio of premium clients, acting as the primary point of contact, building strong relationships, and ensuring every project delivers measurable results. Your focus will be on driving client satisfaction, spotting opportunities for growth, and collaborating across teams to bring campaigns to life.

This is an environment where your ideas are valued, your growth is supported, and your impact is real. You’ll join a collaborative team that empowers individuals to take ownership, drive change, and build long-term client relationships that make a difference.

What you’ll be doing:

• Leading client onboarding and day-to-day account management.
• Managing relationships with key stakeholders, ensuring clear communication and high satisfaction.
• Coordinating with internal teams across marketing, data, operations, and more to deliver projects efficiently.
• Monitoring contractual commitments and ensuring deliverables meet high standards.
• Presenting performance insights, strategic recommendations, and reporting on KPIs.
• Analysing client data to uncover trends, insights, and new opportunities.
• Contributing to client retention, renewal, and upsell strategies.
• Representing the business at events, forums, and industry conferences.

What you’ll bring:

• Proven experience in client services, account management, or client management roles.
• Exceptional communication skills, confident presenting to senior stakeholders.
• Strong commercial awareness and strategic thinking.
• Excellent organisation, able to juggle multiple priorities and deadlines.
• Comfortable collaborating with cross-functional teams, including technical, data, and marketing colleagues.
• Analytical mindset with strong attention to detail.
• Skilled in Excel, PowerPoint, and client reporting.
• A proactive, relationship-first approach that goes the extra mile.
• Experience in customer engagement, loyalty, or partnership-led environments.
• Familiarity with ISO standards such as ISO 27001 or BS 10012 (training available).

As the exclusive recruitment partner, we’ve partnered with this pioneering team from the ground up, successfully placing talent across every level, from senior leaders to rising stars and everything in between. Working with us means you’ll receive an insider’s view of the company culture and valuable insights that will give you a genuine edge to stand out (even more than you already do, naturally).

Ready to elevate your career? Join a forward-thinking tech group that’s redefining how digital experiences are crafted and delivered.