Senior IT Operations Manager

Role: Senior IT Service Delivery Manager

Location: Leeds | Hybrid: 1–2 days per week in the office

We’re delighted to be partnering with a highly ambitious Health sector organisation currently embarking on a major digital transformation journey.

A sleeping giant in technology terms, the board has signed off on a £multi-million, 3-year digital and technology programme — making this the perfect time to join and play a pivotal role in shaping their future.

About the role

As Senior IT Service Delivery Manager, you’ll steer the transition from a traditional on-premise IT environment to a modern, cloud-first, digital-first approach.

Leading a team of 20 + Infrastructure Engineers and Application Support Engineers — plus managing the Infrastructure Lead and Business Systems Leads — you’ll ensure around 2,000 users across the UK & Europe (both remote and office-based) receive outstanding support and services.

You’ll build strong partnerships with business leaders, using data and insights to drive innovation, operational excellence and service improvements — while maintaining compliance with key regulations like PCI and GDPR.

Crucially, you’ll have experience transforming legacy, on-premise infrastructure into agile, cloud-based solutions, ideally working alongside DevOps teams to modernise services and prepare for future outsourcing where appropriate.

Key Responsibilities:

• Lead IT service delivery across infrastructure, business systems and cloud environments — shaping the roadmap to move away from legacy, on-premise systems.
• Manage Infrastructure and Business Systems Leads, ensuring seamless delivery of services and systems like the Patient Administration System (PAS).
• Introduce and embed cloud-first solutions (ideally Azure) and champion modern platforms and tools to drive digital transformation.
• Set the strategy for provisioning and lifecycle management of end-user equipment and software.
• Own and maintain the CMDB for all end-user assets to enable effective budget planning and lifecycle management.
• Act as a senior point of escalation for complex technical issues — using insights to define priorities, corrective actions, and responses.
• Oversee service performance against KPIs, SLAs and OLAs, with clear measures for internal customer satisfaction.
• Support external audits and maintain strong governance across IT operations and business systems.
• Manage key vendor relationships — overseeing performance and leading commercial negotiations.

What we’re looking for:

• Proven experience leading IT operations through large-scale digital transformation — taking organisations from on-premise to cloud-first.
• A strong technical background covering Azure, MS365, Windows OS, Autopilot, MAC OS, AD/Entra and AAD provisioning.
• Experience managing and modernising hybrid estates — including MACs, Windows, Linux, and Intune-managed devices.
• Familiarity with Enterprise MDM, EPP, EDR, patch management and tools from Microsoft, JAMF, CrowdStrike, ManageEngine and Esentire.
• A good understanding of endpoint security: SSO/MFA, vulnerability management, email security, scanning and pen testing.
• Experience managing or closely collaborating with DevOps teams.
• Familiarity with Enterprise service delivery platforms like ServiceNow, FreshService or similar.
• Exposure to Patient Administration Systems or similar business-critical systems.
• Experience with Digital Experience tools such as 1E, Nexthink or Riverbed Aternity would be an advantage.

Ready to help drive true digital change?

Send over your CV today and one of the team will be in touch.