Applications Support Manager

Position: Applications Support Manager

Salary/package: to £65k + bonus

Intro:

We are delighted to be partnering with a very exciting company within the Health sector that is embarking on a huge period of technology growth.

A sleeping giant when it comes to technology, the board have recently signed off on a £multi million 3 year technology & digital programme and this is definitely the time to be joining the journey

Role summary:

Are you an experienced Applications Support Manager with a passion for systems performance, end-user experience, and service excellence?

We’re looking for someone to take ownership of our key business applications across multiple platforms — from PAS and CRM systems to productivity and endpoint tools. This is a hands-on role where you’ll lead the day-to-day management and continuous improvement of our application estate, working closely with IT, business stakeholders, and third-party vendors.

Key Responsibilities:

• Own the day-to-day operations of all core business applications (PAS, CRM, M365, bespoke platforms)
• Lead incident, problem, and change management, ensuring issues are resolved quickly and lessons are learned
• Deliver 2nd and 3rd line support across applications, liaising with internal teams and third-party vendors
• Oversee the Microsoft Intune and endpoint management estate, ensuring secure and reliable user access
• Manage application upgrades, patching schedules, licence compliance, and software asset management
• Develop and maintain strong documentation, process maps, and knowledge bases
• Collaborate with product teams, engineering, and business users to align systems to business needs
• Champion service improvement initiatives, automation opportunities, and performance tuning
• Support audits, risk assessments, and compliance checks across systems
• Drive best practices in ITIL, cybersecurity, and data integrity

What You’ll Bring:

• Solid experience supporting and managing a broad portfolio of business applications
• Expertise in Microsoft Intune, M365, and endpoint management technologies
• Strong knowledge of PAS systems, CRM platforms, and system integration principles
• Excellent problem-solving skills with a pragmatic, customer-first approach
• Working knowledge of ITIL frameworks and familiarity with service management tools (e.g., Jira, ServiceNow)
• Ability to manage third-party relationships and vendor SLAs
• A proactive mindset — always looking for better, faster, and more reliable ways to do things
• Excellent verbal and written communication — able to translate technical issues into clear business impact

Sound like your next move?

If you’re excited to join a company at the forefront of their industry and interested in a challenge within a fast paced company as they embark on a huge digital growth journey, send your CV asap and one of our team will be in touch.