We’re looking for an experienced CRM and MarTech Transformation Lead to shape the future customer communications ecosystem for a major European business.
The current communications platform is approaching end of life, creating an immediate need to understand the existing landscape, define the future requirements and select the right replacement technology.
This is a hands-on transformation role combining discovery, business analysis, platform strategy and vendor selection. Following the selection phase, there may also be an opportunity to lead or support the implementation and migration.
What you’ll be doing
What we’re looking for
You may currently work as a Transformation Lead, Senior Business Analyst, Delivery Manager, Product Manager, Programme Manager or MarTech Consultant.
What matters is that you have:
Exposure to platforms such as Salesforce Marketing Cloud, Salesforce Data Cloud/Data 360, Adobe Experience Cloud, Braze, HubSpot, Klaviyo, Dotdigital, Emarsys, Iterable or comparable technologies would be highly relevant.
Important distinction
This isn’t a campaign-management role or a traditional sales CRM implementation.
We need someone who has helped an organisation decide what customer communications technology it needs, which platform it should select and how it should safely move away from its existing solution.
Next steps
We’re shortlisting immediately and expect a quick turnaround.
Apply today with details of the MarTech or customer communications platforms you’ve evaluated, the RFP/vendor-selection processes you’ve led any
Develop and maintain software applications to meet client requirements.
Collaborate with cross-functional teams to design scalable solutions.
Troubleshoot and resolve technical issues promptly.
Participate in code reviews to ensure code quality and standards.
Document software functionality and update technical manuals.
Monitor system performance and implement improvements.
Stay updated with emerging technologies and integrate them as needed.
Provide technical support and training to end-users.