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South Yorkshire, England

£40,000 - £50,000

Ashley Loofe

Associate Director

0161 244 9583

Head of Customer Experience - High Growth Digital Brand!

ROLE - Head of CX

LOCATION - Rotherham

SALARY - 40k to 50k + Bonus

An amazing role for a Head of CX for a Fasttrack50 eCommerce company in Yorkshire is being worked exclusively by MRJ's executive search team.

This is a truly brilliant role where the core purpose is to; improve customer experience via engagement with the Customer Services and Studio teams. As well as improving website usability to improve acquisition, retention and advocacy.

Reporting to the Head of Brand and having 4 x Direct Reports, this is an exciting opportunity for a highly ambitious and strategic professional to take on a critical role within the business. The scope of this role is limitless, and entrepreneurial spirit and hunger is as desired as it is fostered.

Key Responsibilities

- Customer experience and satisfaction reporting

- Customer Services and Studio Strategy

- Customer Services and Studio team management

- Website UX Strategy


We are looking for a Head of CX who can successfully showcase their experience in being the voice of ambassador of CX. A true leader with an entrepreneurial way of working, long term strategic eye for the customer, where you will inspire and focus on driving the company values.

Let's chat asap.

The position offers an attractive package (Base, Bonuses). Please send me your profile and we can discuss in more detail.


N: Ashley Loofe


T: 0161 244 9583

This role is being advertised by MRJ Recruitment, a team of talented team of specialist recruiters that live and breathe the Digital age. We like to make life easy for our candidates and clients alike and live by our ethos every day: Unearthing Digital Talent | Building Inspiring Teams.

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Ashley Loofe

Associate Director

0161 244 9583

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