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Customer Service Manager

Manchester, England

£28,000 - £30,000

Role: Customer Serive Manager

Location: Manchester

Salary: Up to 35k DOE

Customer Service Manager

Purpose: "Responsible for managing the Customer Service / Experience teams focussed on enhancing the customer experience."

International Online Retailer (live in 10 Countries, with 5 more coming online soon), is growing at pace and currently have a key hire in their team:

Being the first point of contact for all customer issues, this a superb role where you will have the autonomy to make it your own, and where you will be responsible for the following:

* Manage and grow the Customer Service team (10, expanding to 15+ this year) ensuring through peak periods the teams are fully staffed effectively.
* Design, review, develop and implement new ways of working with a focus on driving successful customer retention.
* Introduce and manage effective communication strategies with customers (Phone, SMS, email and LiveChat) to enhance CX
* Introduce and manager KPIs and department targets
* Work with team and other departments to maximise orderbook conversion.
* Develop and maintain excellent customer focus by identifying and addressing day to day operational deficiencies


* Minimum 2 years online retail experience!
* Experience in a B2C Market

Want to chat and find out more?

Have you got experience managing / leading a successful team of Customer Service Agents within a retail environment?

Do you feel you have the attributes to be successful in this role?

Don't miss out, this is a brilliant opportunity. Apply today with your profile and let's discuss more.

Email you CV to or give me a call on 01612449585

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