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Service Delivery Manager

Leeds, England

£35,000 - £45,000

Ashley Loofe

Principal Consultant

0161 244 9583

Service Delivery Manager - Fast Growth Tech Co. - Leeds

This role is to work in a fast paced Service environment where you will be tasked with managing all the key IT Suppliers across a UK leading business, where you will be fundamental in applying principles of Supplier Management operating within a new supplier framework.

This post will involve managing a multi million pound annual budget, building strong relationships across customer and suppliers operating at a number of levels ensuring that contracts meet their performance agreements and financial targets.

Role: Service Delivery Manager

Location: Leeds

Salary: 35k to 45k (+ 10% Bonus + Package)

THE ROLE:

- We need someone that understands non-functional requirements (NFR) as the NFRs form the basis of the SLA.

- Work closely with the Head of Service to deliver and adopt a Supplier Framework process for managing the IT suppliers who provide key services to the business.

- Reporting supplier & financial performance at board level

- Build and drive relationships with IT suppliers aligned to the developing supplier framework , ensuring structured engagement is in place.

- Monitor and drive performance of suppliers in relation to their commercial service agreements to ensure agreed SLA's and KPI targets are being met.

- Provide weekly/monthly supplier performance reporting to Senior Management

- Instigate future innovation opportunities through leveraging Strategic partner relationships

PERSON:

- ITIL Environment exposure

- Supplier Management experience

- Excellent communication skills - both verbal and written

- Ability to organise and prioritise work in an effective manner

- An understanding of Service level agreements and KPI's

For next steps contact...

N: Ashley Loofe

E: ashley@mrjrecruitment.com

T: 0161 244 9583

Ashley Loofe

Principal Consultant

0161 244 9583

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