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App Support Team Lead – Tech Leader – Leeds 

Leeds

£40,000 - £45,000

Ashley Loofe

Principal Consultant

0161 244 9583

To lead and provide high quality operational and technical application support to customers and internal business functions. Own the 2nd Line support function, minimise the adverse impact of Incidents and Problems on the business and preventing reoccurrence of Incidents.


Role: Application Support Team Leader
Location: Leeds 
Salary: £40k to £45k (Depending on level of experience) + Bonus + Package


THE ROLE:

• Contribute to the planning of application/infrastructure releases and configuration changes
• Identify potential areas for Service Improvement and raise proposals
• Interact with internal teams and external 3rd party vendors to trouble shoot and resolve complex problems
• Design appropriate metrics for reporting on key performance and quality indicators
• Maintain application monitoring, performance tuning and testing
• Provide 2nd line Application Support on complex internally developed applications
• Support with the smooth transition of new features and applications into Production
• Contributes to the evolution of the products and services they support
• Can work on a broad range of complex technical activities and is able to investigate and resolve complex issues


PERSON:

• Strong customer service and support focus with a desire to deliver a high quality service
• Experience in a hands-on application support lead/manager role
• Extensive problem solving and debugging skills
• Ability to independently apply production upgrades and support the products and technologies
• Experience of Problem and Incident Management
• Experience in supporting RDBMS and NoSQL databases
• Experience with supporting Java applications and an understanding of web technology
• Exposure to distributed systems using a messaging based architecture (ideally RabbitMQ or SQS)
• Hands on experience of Issue Management tools – ServiceNow, Jira, Confluence etc

Under the new CIO, investments are being made across the business, and more specifically into technology of the company. Coupled with a brilliant and rewarding team working environment, there really is no better opportunity for a Application Support Team Leader.


CONTACT
 
 
N: Ashley Loofe
 
E: ashley@mrjrecruitment.com
 
T: 0161 244 9583
 
MRJ Recruitment is a niche Recruiter, challenging the norm. With offices in Manchester and London we have grown to become a trusted Recruitment partner to some of the leading names across the Retail and Digital industries since we were formed 5 years ago. For more information on MRJ and for a list of our current vacancies, please visit us today at www.mrjrecruitment.com

Ashley Loofe

Principal Consultant

0161 244 9583

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