Helpdesk Support

Helpdesk Administrator in the Exciting World of Parking Software Solutions!

Are you ready to take your customer service skills to the next level? We're on the lookout for a Helpdesk Administrator who's passionate about providing exceptional support to our valued customers within the dynamic Parking sector. This is your chance to be a crucial part of a company that's revolutionizing the industry with innovative software solutions.

Why Choose to Work With Us:

As a member of our Applications Support team, you'll be the face of our business, interacting directly with over 30 customers and their users. Your dedication to excellence will drive our success as you handle requests and incidents with the utmost professionalism and courtesy. Join us, and together, we'll elevate the standards of customer support in the Parking sector.

Your Responsibilities:

In this role, you'll take on a range of exciting responsibilities and have the opportunity to develop new skills with the guidance of our friendly and knowledgeable support team. Some of the key areas you'll excel in include:

• First-Line Support: Be the first point of contact for new tickets and calls, progressing into second-line support as you grow.
• Helpdesk Administration: Skilfully administer our helpdesk system, responding to and resolving customer issues promptly and effectively.
• Software Configuration: Contribute to the configuration of our innovative software applications.
• Supplier Liaison: Collaborate with third-party suppliers, ensuring smooth communication and management.
• New Customer Onboarding: Play a pivotal role in onboarding new customers, setting the stage for their success.
• Technical Savvy: Develop an understanding of integration technologies and data formats, such as APIs, Postman, SFTP, CSV, etc.
• Industry Knowledge: While parking industry knowledge is beneficial, your passion for learning will be your greatest asset.
• Database Management: Utilize your SQL skills, particularly in MySQL, to manage databases effectively.
• AWS Cloud Experience: Leverage your familiarity with the AWS Cloud platform to contribute to our IT services.

Who You Are:

Your positive attitude, effective communication skills, and technical curiosity set you apart. You bring to the table:

• Engagement and Growth: You're eager to develop your skillset and technical expertise, fuelling your own growth.
• Clear Communicator: You adeptly interpret complex technical information and convey messages confidently.
• Computer Literacy: You're proficient in Microsoft Windows and Office, showcasing strong computer literacy.
• IT Enthusiast: A keen interest in IT and software applications drives your desire to excel.
• Team Player: You thrive both as an independent worker and as a vital part of a motivated team.
• Adaptability: You embrace change, respect diverse perspectives, and remain resilient in dynamic environments.

What We Offer:

Joining us comes with an array of benefits beyond just work, including:

• Perkbox Benefits: Enjoy discounts on cinema tickets, travel bookings, gift cards, and more through our Perkbox platform.
• Wellness Hub Access: 24/7 support for personal wellbeing, from sleep assistance to guided meditations.
• Employee Assistance: Confidential counseling available 24/7 to support your emotional well-being.
• Cycle-to-Work Scheme: Contribute to a healthier lifestyle and reduce your carbon footprint.
• Team Spirit: Engage in regular team and company social events, building strong connections.
• Inclusive Culture: Participate in diverse team events, from charity breakfasts to environmental initiatives.

Additional Information:

• Selection Process: Application - 30-minute introductory interview - Competency Based Interview.
• Eligibility: Legal right to live and work in the UK is a must.
• Travel: Occasional travel to external meetings using the most effective means available.
• Hybrid Working: Embrace a hybrid working environment for flexibility and work-life balance.

Our Values:

We're all about disruption, innovation, and customer-focused services. We believe that our success is driven by our people, and we're committed to changing the parking industry through cutting-edge software solutions. Join our flexible, pioneering, and forward-thinking team and be a part of a movement that's transforming an entire sector.

Don't miss out on this chance to make your mark in the Parking industry. Apply now and let your customer service expertise shine as you work with us to redefine parking solutions!